If you are skilled in customer service and love to help people find solutions, this may be a great fit for you! You'll be helping our customers while working in a fun team environment. You'll leave at the end of the day feeling like you made a difference. As an Ally team member, you'll be contacting Ally auto loan customers to remind them about late or missed payments, getting the facts about the reasons for delinquency and helping customers bring their accounts current by negotiating payment arrangements.
We offer the respected history of a great brand and excellent benefits. The team receives extensive training with an emphasis on compliance and negotiating and selling skills to ensure collection routines are consistent and based on industry best practices.
What You'll Do
You will work quickly and accurately to contact customers to determine a reason for payment delinquency and negotiate payment commitment while maintaining a professional nature. Using a computerized system for tracking, information gathering, and troubleshooting, you will complete phone calls to meet required performance standards and metrics. Maintaining strict confidentiality, you will respond to customer inquiries via telephone, Shaw workflows, CRTS and/or e-mails within an established time frame. You will document all accounts accurately, clearly and concisely noting the reason for hardship and potential repossession loss as well as adhere to all state and federal laws in the handling of accounts.