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Central Arkansas

Law Enforcement/Security

Communications Center Manager

Plans, directs, and performs technical tasks in the administration and management of the twenty-four hour, seven day (24/7) day-to-day operations of the 911 Communications Center.

City of Little Rock Police Department

JOB OBJECTIVE: To plan, direct, and perform technical tasks in the administration and management of the twenty-four hour, seven day (24/7) day to day operations of the 911 Communications Center, to include oversight of the computer-aided dispatch system, development and implementation of policies, procedures and employee training programs.

Please visit www.LRJobs.net to access the complete job description, including the essential functions.

Minimum Qualifications and Additional Requirements: The knowledge, skills, and abilities are usually, although not always, acquired through completion of a Bachelor's degree in Business Administration, Communications, Education, Public Administration, Public Safety, or related fields; ten (10) years of technical-level experience in Public Safety emergency dispatch and call taking operations to include a minimum of five (5) years of managerial-level experience in a 911 Emergency Communications Center (preferably from an accredited 911 Emergency Communications Center) in a large metropolitan City/County serving a population of 150,000 or more; and a minimum of three (3) to five (5) years of experience supervising professional and technical-level employees. Equivalent combinations of education and experience will be considered.

ADDITIONAL REQUIREMENTS:
Must possess a valid Arkansas Class D (Non-Commercial Vehicle) Driver's License before employment and maintain licensure for the duration of employment in this position.
Must be available to work nights, weekends, and holidays and willing to be on-call to respond to emergency incidents as needed.
Must possess certification as a Communications Training Officer, Instructor with the Association of Public Safety Communications Officials (APCO) within one (1) year of employment and maintain certification for the duration of employment in this position.
Must possess Public Safety Telecommunicator certification from the Association of Public Safety Communications Officials (APCO) within one (1) year of employment and maintain certification for the duration of employment in this position.
Must possess valid Arkansas Crime Information Center (ACIC)/National Crime Information Center (NCIC) Level 1, Basic Terminal Operator, and Level 2, Advanced Operator, certifications within six (6) months of employment in this position and maintain certifications for the duration of employment in this position.

To view our benefits summary, visit https://www.littlerock.gov/media/6387/benefits_summary_page_non-uniform.pdf

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